Free community support

All community-driven support is free. Community support is provided by apnscp's development team as well as community experts.

Direct support options

We provide a variety of 24x7 direct support options to accommodate your budget. All licenses include 10 free support tickets per year. Each additional ticket is charged per incident.

 
Bronze
Silver
Gold
Support tickets 5/year $49/incident $249/incident
Response times Max 7 days Max 24 hours Max 1 hour
Community support
E-mail support
Chat support
Phone support
Hands-on support
Contact apnscp developers
Quality support engineers
Third-party code analysis
Emergency hotfixes §,
Support limits 30 minutes/year 4 hours/year 8 hours/year

Standard business hours, 8 AM - 5 PM Mon-Fri (Eastern Standard Time EST)

Gold support has no blackout dates

§ Fair use policy applies

Clients with high support levels get higher priority